FAQs

Where is Swank located?

We currently have four store front locations in Georgia and South Carolina! 

 

Martinez Location

403 Furys Ferry Road
Suite 107
Martinez, GA 30907
Store Phone: (706) 432-9282

 

Augusta Location

391 Highland Avenue
Augusta, GA 30904
Store Phone: (706) 364-3421

 

South Carolina Location

1021 Center Street 
North Augusta, SC 29841
Store Phone: (803) 349-9368 

 

Evans Location

5117 Washington Road
Unit 7 
Evans, GA 30809
Store Phone: (706) 496-7692

 

Hours of Operation

Monday-Saturday: 10am-8pm

Sunday 12pm-6pm

 

How can I contact Swank? 

We can't wait to hear from you! You can call any of our Swank store phones during the hours of operation. You can also email us at -

  • swankaug@gmail.com or hello@shopswankco.com - general concerns
  • web@shopswankco.com - website questions 
  • returns@shopswankco.com - returns 
  • hr@shopswankco.com - human resources 

Where can I follow Swank on social media? 

Follow us on social media to stay up to date on all things Swank! You can find us on Facebook, Instagram, Twitter, Pinterest, Snapchat, TikTok, YouTube, LinkedIn, and VSCO @shopswankco. Turn on post notifications to be the first to know about new arrivals! 

 

How can I join the Swank VIP Facebook group?

Join the Swank Squad VIP Facebook group to gain access to exclusive offers and first looks! https://www.facebook.com/groups/369931990431676/

 

Can I sign up for the Swank email and text lists?

Yes you can! Sign up for our email and text lists and be the first to know about all new arrivals and exciting deals. Click here to sign up - https://shopswankco.attn.tv/p/L9K/landing-page

 

How does Swank’s sizing run?

Our apparel items run true to size unless specifically stated otherwise in the product description. Reference our ladies' size chart here:

Ladies size chart

What type of shipping does Swank offer?

  • FREE USPS First Class Mail on all apparel orders over $150
  • USPS First Class Mail, $6 Shipping Fee 
  • USPS Priority Mail, $8 Shipping Fee
  • UPS Ground Shipping, $10 Shipping Fee
  • UPS Next Day Air, $20 Shipping Fee
  • FREE In Store Pickup at any Swank location
  • Local Drop Off - determined based on shipping address after checkout 

The above shipping rates apply to orders that are shipped to anywhere within the contiguous US. 

Swank is not responsible for lost or stolen packages once order tracking information reports the package delivered to the provided address. Please contact USPS for help with the recovery of lost or stolen packages.

 

What is Swank’s return policy?

We always want you to be 100% happy with your purchase. If you aren’t, you may request that your returned item(s) be considered for store credit if they are returned within 14 days of the merchandise ship date.

Please note that if items are not returned in the condition that they were sent in (tags must remain intact, the Sale merchandise and intimates are final sale and may not be returned or refunded.

Once Swank receives and inspects returned items, an email confirmation will be sent notifying about approval or rejection of a refund. If approved, store credit will be issued in the amount paid for the item.

If an out of stock item is ordered, The Swank Company reserves the right to give a refund instead of the item ordered. Please note that an item listed as $0 is not currently available and we will be unable to fulfill that item.

If you would like us to send you a prepaid shipping label, the $6.00 cost of the label will be deducted from the return total once your return is processed. If you choose to use your own label you will be responsible for paying postage. 

SEASONAL RETURNS: During the 2022 Holiday season, we will extend our 14 day return policy to January 5th, 2023 for all items purchased as a gift. Final sale items (sale items, etc.) will remain final sale as well as Christmas themed products.

 

Where should I mail my return?

Returns may be sent to:

The Swank Company
377 Furys Ferry Road
Martinez, Georgia 30907

 

What do I need to know about cropped items?

All cropped items are final sale - each piece is one of a kind! We recommend that cropped pieces be gently hand washed and hung to dry. 

You can request that we custom crop an item for you! Contact us via InstagramFacebook, or text us at (706) 799-7386. Be sure to specify your desired length/inches you want removed from the item! 

Follow us on TikTok to stay up to date on all of our new crops! 

 

I want to join The Swank Company team! How can I apply?

The Swank Company is a fabulous place to shop and work! As we continue to grow, we are on the hunt for enthusiastic and inspiring team members to fill both part-time and full-time positions. Email us at hr@shopswankco.com and tell us about yourself and why you think you’re the perfect fit for Swank!